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Managing Tableau Product Keys in the Tableau Customer Portal for Administrators


Published: 01 Feb 2017
Last Modified Date: 11 Apr 2024

Question

If you are an Administrator of Tableau Software, this article will answer some general questions on how to view licenses, see the configuration (flags) set for your licenses, and understand what actions can be performed on licenses in the Tableau Customer Portal.   

Individual Creator Purchases, please see the article on How to Find My Desktop Key in the Tableau Customer Portal.

Please note that current Creator license purchases do not result in a Tableau Desktop product key being delivered in the Tableau Customer Portal.  All new purchases for a Creator user will require the end user to sign in to a server to activate and use Tableau Desktop or Tableau Prep Builder.   A new Creator user purchase will either be part of a Tableau Server or Tableau Cloud bundle.

Tableau Server Deployment:
Tableau Server is sold on a per-Deployment basis.  When you purchase subscription licenses for Tableau Server, you are purchasing the right to use those licenses in a single specified "Deployment". The Customer Portal is set up to align to this model, allowing you to manage your Deployment(s) and identify the associated license key(s).

A Deployment is the collection of a) your Production Environment, and b) its supporting Non-Production Environments. All Tableau Server licensing includes the right to leverage one (1) Production Environment and up to two (2) Non-Production Environments within your Deployment as defined in the Salesforce agreement and supporting Documentation.

Tableau Cloud:
If you purchased a Tableau Cloud site, please reference this link on how to manage users with Tableau Cloud and activate by signing in to a server with Login-base License Management.  With Tableau Server and Tableau Cloud Creator purchases, LBLM will be the default activation method and no product keys will be issued for Tableau Desktop or Tableau Prep Builder.

If you recently purchased a Creator license, information on finding the email containing your activation link is available in this article on Tableau Cloud Getting Started.   Another great option to get started with your Tableau Cloud site is to attend one of our Live webinars

Students and Teachers:
Students and teachers using the Academic license will not have access to the Tableau Customer Portal and this information will not be applicable.  Please visit the Student FAQ for license assistance including where to find downloads.
Open a Support ticket

If there is a need to contact Tableau Technical Support, please review the KB article on Support Portal Experience Enhancements for Tableau Customers.  If there is a question on the Tableau Customer Portal or your Tableau licensing, please contact your Tableau Account Team.

Environment

Tableau Server
Tableau Desktop
Tableau Prep

Answer

Please review the content below as it may contain the information needed to resolve your issue.

If additional assistance is needed with Customer Portal issues, please reach out to your Tableau Account Representative or customerservice@tableau.com for the best possible support.
Information below will assist Tableau Administrators to perform the following:
 
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View All Deployment(s)
 
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View All License Keys for a Deployment
 
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View All Product Keys
 
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Identify license details for Tableau Server
 
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Assign a product key
 
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Edit a product key
 
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Change the owner of a product key/Revoke license
 
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Find the key for offline activation
 
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Add tracking information to a product key
 
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View product key history and reports
 

Additional Information

Live Webinars
For more information in video format, check out the Tableau Webinars.  Enter "license" in the search box to see live webinars on Getting Started with License Administration.
Trouble Activating?
If you are having trouble activating a Tableau product using a product key, please review the top common issue articles and if none of these can resolve your issue, please open a ticket with Tableau Support:
Note - For Tableau Server Administrators: It is not possible to remove the Tableau Server Administrator from the highest Creator role in order to use that seat for another user.  The Tableau Server Administrator must always use the highest role designated on the Tableau Server.

Tableau Online Help - Understanding License Models and Product Keys

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