ResolutionFollow the steps below:
If it is found that the Tableau Server key is no longer valid and has been replaced by a new key, visit the Tableau Customer Portal to verify the correct key to be activated.
- Restart Flexnet Service. For more information, see Verify Tableau Service Settings.
- Restart Tableau Server License Manager as described in Verify Tableau Service Settings.
- Check that there are no typos in the Server key; Enter the key, including dashes, as the key appears in the Tableau Customer Portal.
If the following error occurs in tsm.log when trying tsm licenses activate again, the license may have been successfully activated.
An error occurred: 400502, Licensing Error
In this case, follow the steps below to restart Tableau Server including TSM processes then verify the license again.
1. tsm stop
2. Restart TSM processes
By default: cd C:\Program Files\Tableau\Tableau Server\packages\scripts.<build_number>
5. Verify that the license has been successfully activated.
tsm licenses list
6. tsm start