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Invalid Product Key Error Occurs During Software Activation


Published: 12 Feb 2013
Last Modified Date: 17 Sep 2020

Issue

When you try to activate Tableau Server or Tableau Desktop, one of the following errors occur:

Activation failed

Or

Invalid Product Key

Or

The product key is invalid. To avoid a mistyped key, copy the product key directly from the Tableau Customer Portal or from your Tableau Invoice. Unspecified exception <exception_number>

Or (specific for Tableau Prep)

This product key doesn't apply to Tableau Prep. Enter a different product key or contact your Customer Account representative.

Environment

  • Tableau Server
  • Tableau Desktop
  • Tableau Prep

Resolution

  1. Copy the product key directly from Tableau Customer Portal (under "My Keys") or from your invoice. 
  2. Paste the product key into the activation window, making sure that:
    • There are no additional spaces before or after the product key.
    • A dash is added after every 4 characters (for example: XXXX-XXXX-XXXX-XXXX-XXXX)
  3. Select Activate.
If you still experience the error, check the description on the key in the Customer Portal.
  • If the description says Creator - Desktop, the key is to be activated on Tableau Desktop only.
  • If the description says Creator - Server, the key is to be activated on Tableau Server only.
Tableau Server only
Ensure that the Run as User has the correct permissions on the computer running Tableau Server. For more information, see Required Run As User Account Settings.

Tableau Desktop/Prep only:
A key must start with TC order to activate Tableau Desktop and Tableau Prep.  A Tableau Desktop key starting with TD, will not activate the Tableau Prep product.
Tableau product keys beginning with "TP" were issued to be used alongside the Tableau legacy Desktop keys starting with "TD".  All product keys beginning with "TP" have expired.

Cause

Typically this error message occurs because extra spaces are inserted before or after the product key,  the product key has been mistyped, or the key entered is for the wrong product.

Additional Information

This error message also occurs if you try to activate Tableau Desktop with a Tableau Server product key, or vice-versa.

If you have confirmed that you entered the correct product key and no spaces exist before or after it, contact Tableau Support.




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