Issue
When adding geographic fields in Tableau Desktop, users receive this error message:"Cannot connect to the Mapbox server. Please check your internet connection and try again."
Last Modified Date: 26 Apr 2023
"Cannot connect to the Mapbox server. Please check your internet connection and try again."
Environment
- Tableau Desktop
- Mapbox Server
Resolution
Work with your IT group to add the following domains to the "safe-list" which may be blocked by anti-virus software or firewalls:Cause
The domains used for api.mapbox.com and mapsconfig.tableau.com's certificate validation are blocked.Additional Information
For more information, see:Thank you for providing your feedback on the effectiveness of the article.
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