Maps Do Not Display or Render Incompletely on Tableau Server

Published: 20 Feb 2013
Last Modified Date: 07 Jan 2019


In a workbook with a map view, maps display in Tableau Desktop but not in Tableau Server, or render incompletely (tiles missing, or does not zoom correctly.) 

Or, the following error(s) occur: 
  • Your firewall or proxy server is likely preventing Tableau from accessing denied when retrieving
  • Internet communication error: Peer certificate cannot be authenticated with given CA certificates (


  • Tableau Server
  • A security device (firewall, proxy, and so on) that controls access to the Internet from the computer running Tableau Server.


Work with your IT team to perform the steps below:

Step 1

To show online maps, Tableau Server must be able to use the Run As User account to connect to the following map server over port 443 from all nodes of Tableau Server which are running an instance of the vizql process:


To open access to these addresses, either change the settings of the computer running Tableau Server as described in Configuring Proxies for Tableau Server, or create exceptions directly in the firewall or proxy.

Step 2

If Step 1 does not resolve your issue, in Internet Explorer, add the map server URLs to Trusted Sites on all nodes of Tableau Server which are running an instance of the vizql process.

  1. In Internet Explorer, go to Settings > Internet Options.
  2. On the Security tab, select Trusted Sites, and then click Sites.
  3. In Websites, enter the following map server URL and then click Add. When finished, click Close.


Tableau Server is not able to communicate with Tableau Software's map server.

Additional Information

  • Tableau Server 9.1 and earlier versions communicate over port 80, rather than 443.
  • Tableau Server 8.1 and earlier versions use the following default map servers:
    • (accessed the first time the map view is opened after restarting Tableau Server)
    • (accessed every time the map view is opened)
  • Very secure environments might implement more complicated ways of providing access. How the request is routed does not really matter as long as Tableau Server can send requests to both sites and receive responses.
  • It is also possible to use offline maps (less detailed) or deploy a local WMS server as described in Use Web Map Service (WMS) Servers.
  • In a distributed environment, follow the steps in Resolution for any computer that runs the vizqlserver process.
Note, Tableau is changing its maps proxy IP addresses as of June 4, 2018. Refer to this article for details: Important: Action Required to Continue Using Maps Proxy in Tableau.

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