How to Change the Email Address that Was Entered Upon Registration of Tableau Desktop

Published: 25 Apr 2018
Last Modified Date: 11 Oct 2023

Question

How to change an email address used in the Activate Tableau Registration box to a new email registration address for a work computer running Tableau Desktop.

Environment

Tableau Desktop
Windows
Online activations
Non-LBLM activation

Answer

The registration data cannot be simply removed because it allows history to be recorded on license use. The next activation of the product key will overwrite the current registration data. The following steps force a new activation which allows a different email address to be entered.

Option 1

Upgrading to a new major version will allow the end user to get prompted to "register" again.

Option 2

Steps to activate a Tableau Desktop product key using a different email address than previously used to activate the key:

Open Tableau Desktop, choose Help from the main menu > Manage Product Keys.
In the Manage Product Keys window, highlight the key by clicking on the product key field.
Copy the key and paste in a location such as Notepad for your future use.
In the Manage Product Keys window, select Deactivate.
- This message will appear: You have deactivated all licenses for this product on this machine. The product will no longer function until you activate another license.
Exit the message to return to the Manage Product Keys window.
Close Tableau Desktop.
Reopen Tableau Desktop. If you receive a message window to begin a trial of Tableau Desktop, use the 'Activate Tableau' hyperlink which appears next to the text, Have a product key?, at the top on the window.
A Registration window will appear in which you may update your email address.
Click Activate.
When prompted, enter your Tableau Desktop product key that had been copied in Step 3 above or the current product key showing in the Tableau Customer Portal.

If multiple versions of Tableau Desktop are installed on the computer, each version will need to be opened in a fresh instance. The registration page with the text field for your email address and an OK button will appear for each different major version of Tableau Desktop when opened.

For each version, verify that the desired email address is entered and select OK.
A window that shows, Registration/Start using the product./Registration completed./Continue will appear.
Select Continue.