Error "Extracting the file failed" Downloading Product
Published: 21 Oct 2013 Last Modified Date: 17 Oct 2022
Issue
When you are downloading Tableau Desktop or Tableau Server, the following error might occur:
Extracting the file failed. It is most likely caused by low memory (low disk space for swapping file) or corrupted Cabinet file.
Environment
Tableau Desktop
Tableau Server
Resolution
Option 1
Download the installation file to a different directory.
Option 2
Add tableau.exe and FNPLicensingService.exe as Trusted programs in antivirus software.
Cause
Either the temporary location where the installation file is located while downloading does not have enough space for the extraction of the file or an antivirus software is blocking the installation.
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