Error "RuntimeException" Connecting to Tableau Server from Tableau Desktop

Issue

When connecting to Tableau Server from Tableau Desktop, the following error might occur:

RuntimeException

Additionally, the following exception is recorded in the vizportal log:

ERROR com.tableausoftware.app.vizportal.ClientXmlHandshakeController - java.lang.RuntimeException: Reading invalid int value: default for key: gateway.public.port
java.lang.RuntimeException: Reading invalid int value: default for key: gateway.public.port

Environment

Tableau Server

Resolution

In Tableau Server, set gateway.public.port to a port number (typically 80 or 443) by running the following commands:

tabadmin set gateway.public.port 80
tabadmin configure
tabadmin restart

Cause

The gateway.public.port setting is set to an invalid value.

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