Resolution

Set Tableau Server Resource Manager (SRM) to poll less often - In earlier versions (pre March 2019 Maintenance releases) the recommendation is to poll every 10 seconds instead of the default 1. In later versions (post March 2019 Maintenance releases) the recommendation is to poll every 20 seconds instead of the default 10. 

In some scenarios, often involving large environments, the polling interval may need to be increased beyond 20 seconds. We recommend increasing in 10 second intervals but not exceeding 60 seconds. The value should be set to the lowest value that delivers a solution as unnecessarily large values may negatively impact performance.

If the issue continues with a setting of 60 seconds we recommend contacting Tableau Support for further analysis.

Note: This solution requires restarting Tableau Server. 

For Tableau Server 2018.2 and newer versions:

Open a command prompt as an administrator on the node where TSM is installed and enter the following commands:

tsm configuration set -k native_api.check_interval_seconds -v 10 --force-keys
tsm pending-changes apply

Cause

Additional Information

1. Click Start, then type “services.msc”
2. scroll down to “Windows Firewall”
3. check that status is “Running”