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Sending Large Files to Tableau Support


Published: 12 Feb 2016
Last Modified Date: 09 Apr 2024

Question

How to send large files to Tableau Technical Support.

Answer

CLICK TO EXPAND OPTION 1
Option 1: Use the Customer Portal
CLICK TO EXPAND OPTION 2
Option 2: Use the Secure File Transfer Site
CLICK TO EXPAND OPTION 3
Option 3: Use TSM (Tableau Services Manager)

Additional Information

You acknowledge and agree that:
a) any files or other data you provide to Tableau Technical Support is your Confidential Information and subject to the terms of your End User License Agreement;
b) it is your obligation to remove or obfuscate any sensitive information, personally identifiable information, or other regulated information that may be contained in the data you provide to Tableau;  
c) if you do not remove or obfuscate such information, then you have all rights necessary to transfer it to Tableau, and the information will be handled according to this Privacy Statement.
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