Providing Licence Data to Tableau Support

Answer

The sections below are specific to the product with the license issue, the operating system, and whether or not the ATR activation method was selected. The products and the activation method will use different tools.

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For Tableau Desktop on Windows

If not using LBLM or Virtual Desktop, follow the steps below:

Open Command Prompt as an administrator.
Navigate to the Tableau Desktop bin folder. By default, this folder is located at:
cd "C:\Program Files\Tableau\Tableau [version]\bin"
Enter the following command:
custactutil -view > LicResults.txt
Locate the LicResults.txt file in the bin folder above and send to Tableau Support as an attachment.

If Virtual Desktop or LBLM is being used, run the following command from the same location:

atrdiag > atr_output.txt
Locate the atr_output.txt file in the bin folder and send to Tableau Support as an additional attachment.

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For Tableau Desktop on Mac

If not using LBLM or Virtual Desktop, follow the steps below:

Select Go > Applications > Utilities > Terminal
Change to the Tableau Desktop Flexnet folder using the following command:
cd /Applications/Tableau\ Desktop\ [version].app/Contents/Frameworks/FlexNet

Example: cd /Applications/Tableau\ Desktop\ 2023.1.app/Contents/Frameworks/FlexNet
Enter the following command:
./custactutil -view > /users/$(whoami)/Desktop/licresults.txt
Locate the LicResults.txt file on your desktop and send to Tableau Support as an attachment.

If Virtual Desktop or LBLM is being used, run the following commands:

cd /Applications/Tableau\ Desktop\ [version].app/Contents/MacOS ./atrdiag > /users/$(whoami)/Desktop/atr_output.txt

Example: cd /Applications/Tableau\ Desktop\ 2023.1.app/Contents/MacOS ./atrdiag > /users/$(whoami)/Desktop/atr_output.txt
Locate the atr_output.txt file on your desktop and send to Tableau Support as an attachment.

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For Tableau Server on Linux

Enter the following commands from a bash prompt to create the licence results file appropriate for the server installation type:

For a Server installation NOT using the Authority-to-run (ATR ) activation option, perform the following steps:

Open a command prompt and run the following:
serveractutil -view > $(hostname)_LicResults.txt

If an error, "flxActCommonHandleOpen", occurs when running the command, open a new terminal session and run the command again.
Locate the LicResults.txt file in the directory where the command was executed and send to Tableau Support as an attachment.

For a Server installation using the ATR activation option, please perform the following:

Open a command prompt and run the following:
sudo su -l tableau atrdiag -product "Tableau Server" > $(hostname)_atrdiag.txt

Please note! If Tableau Server is installed in a Docker container, please add the additional flag "-container" after -product "Tableau Server".
Locate the atrdiag.txt file in the directory where the command was executed and send to Tableau Support as an attachment.

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Tableau Server 2021 and later on Windows

For a Server installation NOT using the Authority-to-run or ATR activation option, perform the following steps:

Open Command Prompt as an administrator.
Enter the following command:
serveractutil -view > <ComputerName>_LicResults.txt
Locate the LicResults.txt file in the folder where the command was executed and send to Tableau Support as an attachment.

For a Server installation using the ATR activation option please perform the following:

Open a command prompt as administrator
Enter the following command:

atrdiag.exe -product "Tableau Server" > <Computer Name>_atrdiag.txt
Locate the atrdiag.txt file in the directory where the command was executed and send to Tableau Support as an attachment.

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For Tableau Server 2018.2 and later on Windows

Open Command Prompt as an administrator.
Enter the following command:
serveractutil -view > <ComputerName>_LicResults.txt
Locate the LicResults.txt file in the folder where the command was executed and send to Tableau Support as an attachment.

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For Tableau Server 2018.1 and earlier on Windows

Open Command Prompt as an administrator.
Navigate to the Tableau Server bin folder. By default, this folder is located at:
cd "C:\Program Files\Tableau\Tableau Server\[version]\bin"
Enter the following command:
serveractutil -view > <ComputerName>_LicResults.txt
Locate the LicResults.txt file in the bin folder above and send to Tableau Support as an attachment.

Providing Licence Data to Tableau Support

Question

Environment

Answer

For Tableau Desktop on Windows

If not using LBLM or Virtual Desktop, follow the steps below:

If Virtual Desktop or LBLM is being used, run the following command from the same location:

For Tableau Desktop on Mac

If not using LBLM or Virtual Desktop, follow the steps below:

If Virtual Desktop or LBLM is being used, run the following commands:

For Tableau Server on Linux

For a Server installation NOT using the Authority-to-run (ATR ) activation option, perform the following steps:

For a Server installation using the ATR activation option, please perform the following:

Tableau Server 2021 and later on Windows

For a Server installation NOT using the Authority-to-run or ATR activation option, perform the following steps:

For a Server installation using the ATR activation option please perform the following:

For Tableau Server 2018.2 and later on Windows

For Tableau Server 2018.1 and earlier on Windows

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