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Ziplogs Does Not Always Include MSINFO32 System Information Report


Published: 24 Jun 2019
Last Modified Date: 31 Jul 2019

Issue

While msinfo32 gathering is now "on" by default when creating ziplogs; starting in 2019.1, the .nfo file is not always included.

Environment

  • Tableau Server 2019.1 and newer versions 
  • Microsoft Windows

Resolution

As a workaround, run msinfo32 separately to generate a hardware inventory report.

Cause

This issue is under investigation by Tableau with issue ID 895541.
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