Issue
Leveraging SAML SSO, a Tableau Cloud user who was able to authenticate previously can no longer access Tableau Cloud and receives the error:
Your account or password is incorrect
Last Modified Date: 24 Feb 2023
Environment
- Tableau Cloud
- SAML SSO
Resolution
Work with your Identity Provider administrator to determine if the email address selected with the IDP is the same as what's added to Tableau Cloud.Cause
The affected user's email address was changed to a different email in their Identity Provider.Thank you for providing your feedback on the effectiveness of the article.
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