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Workbooks and Data Sources Published With Saved Salesforce Credentials Fail to Refresh with "Connectionless Failure"


Published: 01 Feb 2019
Last Modified Date: 01 Feb 2019

Issue

A workbook or data source published to Tableau Server 2018.3.3 from an older version of Tableau Desktop using newly saved Salesforce credentials fail to refresh with the following error: 
Connectionless failure (status code = 10000, Authentication failed.) 

Environment

  • Tableau Desktop 2018.3.2 and older versions
  • Tableau Server 2018.3.3
  • Salesforce

Resolution

As a workaround, try one of the following:
  • Wait. 90 minutes after the saved credentials were added, the workbook or data source will start refreshing. 
  • Use Tableau Desktop 2018.3.3, which is not affected by this issue. 
  • Use embedded credentials instead of saved credentials.

Cause

This behavior is related to a known issue with ID 867600 which is currently under investigation.
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