KNOWLEDGE BASE

Workbook Repeatedly Prompts to Authenticate to Google Sheets on Tableau Cloud


Published: 11 Nov 2016
Last Modified Date: 08 Jun 2022

Issue

Unable to view a Tableau Cloud dashboard which connects live to Google Sheets due to repeated prompts to authenticate.
 

Environment

  • Tableau Cloud
  • Google Sheets

Resolution

Remove and reauthorize Tableau Cloud access to your Google Sheets account. 
  1. Login to Tableau Cloud. 
  2. In the top right corner, click on your username and choose My Account Settings 
  3. Under Saved Credentials, next to Google Sheets, select Delete
  4. Next to Google Sheets, select Add and follow the prompt to connect and allow access. 
  5. Select Test next to the credentials. 

 

Cause

Tableau Cloud may have been removed from the Apps connected to your account section of the Google Sheets account. 
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