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Why are there no Desktop or Prep keys in the Tableau Customer Portal?


Published: 30 Sep 2021
Last Modified Date: 18 Oct 2021

Issue

I recently purchased Tableau Online or Tableau Server and do not see any product keys in the Tableau Customer Portal.

Environment

  • Tableau Online
  • Tableau Server
  • Tableau Desktop
  • Tableau Prep Builder

Resolution

Use LBLM to activate Tableau Desktop or Tableau Prep Builder.

Cause

Tableau Online and Tableau Server new customers will have Login-Based License Management (LBLM) on by default, resulting in no Desktop or Prep Builder keys being issued or appearing in the Tableau Customer Portal.

Additional Information

LBLM: https://help.tableau.com/current/server/en-us/license_lblm.htm
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