KNOWLEDGE BASE

When Signing In To Tableau Cloud From The Tableau Viz Lightning Web Component, "verify.salesforce.com refused to connect" Error Occurs If The User Authentication Method Is Tableau With MFA


Published: 19 Dec 2022
Last Modified Date: 22 Dec 2022

Issue

When signing in to Tableau Cloud from the Tableau Viz Lightning Web component, the following error occurs if the user authentication method is "Tableau with MFA".

"verify.salesforce.com refused to connect" 
Or
"sso.online.tableau.com refused to connect." occurs.

User-added image

Environment

  • Tableau Cloud
  • Salesforce Authentication
  • Tableau with MFA

Resolution

Workaround 1

Disable additional authentication methods. For more information, see Salesforce Authentication.

Workaround 2

Sign into Tableau Cloud directly in a separate tab of the same browser, then refresh and view the Salesforce page.

Workaround 3

Change the User Authentication Type to use Single sign-on (SSO) methods instead such as Salesforce Authentication or SAML. For more information, see Set the User Authentication Type.

Cause

This is a known issue that is under investigation and being addressed by the Tableau development team.
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