KNOWLEDGE BASE

When disabling Server SAML to change user authentication type back to Local Authentication, some users can not login to Tableau Server


Published: 14 Aug 2022
Last Modified Date: 15 Aug 2022

Issue

After changing the SAML and site SAML authentication to Local Authentication as the default, some users (including Server Administrator) cannot login to Tableau Server. 
 

Environment

  • Tableau Server

Resolution

Option 1

1. Re-enable Server SAML, and login with Server Administrator account.

2. Set Local Authentication password one by one for all user who do not have the Local Authentication password, from the [Users] tab by click [username] -> [Settings] -> [Change Passowrd].

3. If the Server Administrator also does not have its Local Authentication password (This may occurs if current Server Administrator is not the initial user of Tableau Server), You may need to login with another Server Administrator account to set the password for current Server Administrator account.
This is because current Server Administrator account can not set the password for itself since it does not have the existing password yet. If you have only one Server Administrator, you need to add a new Server Administrator account temporarily for this workaround.

Option 2

Note: If Re-enable Server SAML is impossible and Server Administrator also can not login due to not having Local Authentication password, you may need to use this option.
1. Use "tsm reset" and "tabcmd initialuser" commands to recreate a new initial user(Server Administrator).

2. By this new Server Administrator account, set Local Authentication password one by one for all user who do not have the Local Authentication password, from the [Users] tab by click [username] -> [Settings] -> [Change Passowrd].
 

Cause

The user accounts which can not login to Tableau Server were created after Server SAML enabled. it means these accounts have never set their Local Authentication passwords yet.
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