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When Connecting Some CSV Files Encoded With Shift-JIS, Error "Text file has no lines" and "Error Code: 38348B38" is Displayed


Published: 14 Nov 2023
Last Modified Date: 15 Nov 2023

Issue

When connecting some CSV files encoded with Shift-JIS, the following error message is displayed:

An error occurred while communicating with the data source
Unable to connect to the file "[xxx.csv]". Check that the file exists and that you have sufficient access privileges for it.
Error Code: 38348B38
Text file has no lines

Environment

  • Tableau Desktop 2022.2 and above
  • Tableau Prep Builder 2022.2 and above

Resolution

Change the encoding of the CSV file from SJIS to UTF-8.
 

Cause

Coding needs to be UTF-8.
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