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When Attempting to Login Using Google SSO Authentication Error: The sign-in was unsuccessful. Try again.


Published: 01 Nov 2018
Last Modified Date: 02 Nov 2018

Issue

When attempting to login to Tableau Online using Google SSO authentication, the following error occurs: 
 
The sign-in was unsuccessful. Try again. 
If you continue to get this message, capture the status information below, and send it to Customer Support. 

Environment

  • Tableau Online
  • Google SSO

Resolution

This issue has been resolved due to a fix applied on 11/1/2018. 

Cause

The Authentication Type for Google SSO users was unintentionally switched to SAML. 
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