KNOWLEDGE BASE

Applying Node Roles Through TSM Causes "500 Server Error" and "Server encountered an unexpected error"


Published: 21 Oct 2022
Last Modified Date: 21 Oct 2022

Issue

When applying a topology node role through TSM the command prompt responds with the error:

The server encountered an unexpected error processing the request. Look at the server logs for more information.

The tsm.log file will show a 500 Server Error as shown here:

2022-10-18 00:08:08.759 main : ERROR com.tableausoftware.tabadmin.cli.Console - 500 - Server Error
com.tableausoftware.tabadmin.TabadminServerException: 500 - Server Error
at com.tableausoftware.tabadmin.TSMErrorHandler.handleTsmResponse(TSMErrorHandler.java:94) ~[tab-tabadmin-interfaces-latest.jar!/:?]

 

Environment

  • Tableau Server 2021.3
  • Tableau Server 2021.4

Resolution

Upgrade Tableau Server to 2022.1 or newer.

Cause

The issue is currently under investigation with Known Issue ID 1371385.
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