"We are unable to verify your Tableau invitation" When Attempting to Activate Tableau Cloud Site

Published: 27 Jan 2023
Last Modified Date: 15 Feb 2023


When attempting to activate a Tableau Cloud Site via the activation email, an unexpected "We are unable to verify your Tableau invitation" error occurs.


  • Tableau Cloud


As a workaround, try the following:
  • Check your email inbox (or spam and trash folder(s)) for a more recent site activation email
    • An automated site activation reminder email (containing a new activation link) is sent if your site hasn't been activated within 48 hours of receiving the initial site activation email
  • Clear your web browser's cache/cookies
  • Open a private browsing window (e.g. Google Chrome Incognito) and attempt the activation again
If additional assistance is required, please reach out to your Account Representative or


An unexpected issue is occurring which could have various root causes.
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