KNOWLEDGE BASE

WDC Extracts Slow to Complete after Upgrade to Tableau Server 2021.3 on Windows


Published: 09 Aug 2022
Last Modified Date: 10 Aug 2022

Issue

After upgrading to Tableau Server on Windows version 2021.3 or later, Web Data Connector based extract refreshes are taking as much as three and a half times longer to complete compared to the previous version used.

Environment

  • Tableau Server 2021.3 on Windows 
  • Web Data Connector API version 2.4.0

Resolution

As a workaround, use one of the following options:
  • Refresh the extract manually using Tableau Desktop
  • Refresh the extract using Tableau Server on Linux

Cause

This behavior is related to a known issue which is currently under investigation. 
Did this article resolve the issue?