KNOWLEDGE BASE

WDC Extract refresh failed with error 'Render process terminated - render process crashed (exit code=-2147483645)'


Published: 25 May 2021
Last Modified Date: 26 May 2021

Issue

During a refresh of the Web Data Connector extract, it fails with an error 'Render process terminated - render process crashed (exit code=-2147483645)' 

Environment

  • Tableau Server 2021.1
  • Web Data Connector

Resolution

Workaround:

Perform the Web Data Connector extract refresh from the Tableau Desktop and publish it to the Tableau Server.

Additional Information

Check for the below error in the Tableau Server logs,

WDC extract failed Tableau_error_source=Client|tableau_status_code=5|tableau_error_code=0x6C5DF0BE"

{"ts":"2021-05-17T04:33:21.496","pid":115772,"tid":"167d8","sev":"info","req":"-","sess":"-","site":"-","user":"-","k":"web-data-connector","v":"Render process terminated - render process crashed (exit code=-2147483645)","ctx":{"client-procid":"968","client-request-id":"d6737382-3bdd-4eec-b29e-fece1442f59d","client-session-id":"1DA37B5366FC47E183BFCDA9380E4676-8:20","client-tid":"75100","client-type":"backgrounder","client-user":"-"}}
Did this article resolve the issue?