KNOWLEDGE BASE

Virtual Connection is greyed out in Tableau Server


Published: 17 May 2022
Last Modified Date: 18 May 2022

Issue

The Virtual Connection is greyed out on Tableau Server.

Environment

  • Tableau Server

Resolution

The Data Management Add-on license and at least one Creator user license needs to be activated on Tableau Server for the Virtual Connection option to be available. 

Cause

Tableau Server was using Core licensing only and there was no Creator license activated.

Additional Information

  • If a Creator license has been purchased for your Tableau Server, obtain the license from the Tableau Customer Portal and activate the license, then restart Tableau Server.  
  • If no Creator licenses have been purchased, please contact your Tableau Account Team.

 
Did this article resolve the issue?