Views Load Very Slowly Or Fail to Load in Tableau Server 2018.3

Published: 05 Feb 2019
Last Modified Date: 07 Sep 2020


Views on Tableau Server eventually fail to load.  This may also result in a 502 error after approximately 30 minutes.

Checking the vizqlserver logs will show the log entries with the action begin-vql-session-save-workbook-for-checkpoint as the final entry for an Apache request id. 

The Apache request id in the following example is XFRVQc82Wz2e6RrSxr@vpwAAAOU:



  • Tableau Server 2018.3


Upgrade to Tableau Server 2018.3.5, 2019.1.2 or later.

Or as a workaround, disable portable sessions. 
Run the following tsm commands:
  1. tsm configuration set -k features.PortableSessionsCheckpoint -v false
  2. tsm pending-changes apply


This is related to a known issue that is corrected in recent version of Tableau Server.

Additional Information

The best way to determine that this article represents your issue is to run the log analysis tool logshark on a set of logs which you believe records the issue. 
The Granular Request Statistics dashboard of the Apache workbook generated by logshark will show load times spike in a pattern similar to the below screenshot: 

User-added image

Discuss this article... Feedback Forum
Did this article resolve the issue?