KNOWLEDGE BASE

Users and Groups have Disappeared on Tableau Server


Published: 16 Dec 2019
Last Modified Date: 17 Dec 2019

Issue

Users and groups are no longer showing from Tableau Server.

Additionally, you may notice that Tableau Server is also showing CSS values along the Tableau Server views. 

Environment

  • Tableau Server 2019.3.0
  • Windows Server 2016
  • PostgreSQL

Resolution

Run the following command from the command prompt as an administrator: tsm maintenance reset-searchserver

The above command resets the search server to a clean state, deleting search information and rebuilding the search index.

Cause

Ensure all users meet the specific requirements for a production server. 
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