KNOWLEDGE BASE

Upgrading to Tableau Server 2018.2 Hangs After Entering a Username/Password for Non-Default Run As User


Published: 15 Aug 2018
Last Modified Date: 11 Sep 2018

Issue

When running the upgrade-tsm script for a non-default Run As User, the Run As User username and password must be specified. However, if this username or password is incorrectly entered the script will hang, often at the "10% - Promoting configuration" stage.

Environment

  • Tableau Server 2018.2 (upgrading from Tableau Server 2018.1 or earlier)
  • Windows

Resolution

As a workaround, try one of the following options:

Option 1

  1. run stop-administrative-services.cmd, start-administrative-services.cmd from the scripts directory,
  2. tsm configuration set -k service.runas.username -v "NT AUTHORITY\Network Service"
  3. tsm pending-changes apply.
  4. Let the upgrade finish and the change the Run As User back over to the original Run As User and apply the changes. 

Option 2

  1. Create a backup of your Tableau Server environment
  2. Run the obliterate script to completely remove Tableau Server 2018.2. For more information, see Remove Tableau Server from Your Computer in Tableau Help.
  3. Reinstall the previous version of Tableau Server
  4. Restore the backup created on uninstall (or an explicit backup that was created prior to the upgrade),
  5. Upgrade to 2018.2 and enter the correct Run As User username and password when running the upgrade-tsm script

Cause

If an incorrect Run As User username/password combination is specified, the upgrade-tsm script will retry the task it is on until the timeout of 2880 minutes is reached. This is a known issue that Development are working to resolve.
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