Upgrading to Tableau Server 2018.2 Hangs After Entering a Username/Password for Non-Default Run As User

Published: 15 Aug 2018
Last Modified Date: 25 Mar 2019


When running the upgrade-tsm script for a non-default Run As User, the Run As User username and password must be specified. However, if this username or password is incorrectly entered the script will hang, often at the "10% - Promoting configuration" stage.


  • Tableau Server 2018.2 (upgrading from Tableau Server 2018.1 or earlier)
  • Windows


Option 1

Upgrade to Tableau Server 2018.2.4 or a newer version. Click here for downloads of current and previous versions of Tableau Server: Tableau Server Downloads and Release Notes. For more information on current releases, see Upgrade Tableau Server and Server Upgrade.

Option 2

  1. run stop-administrative-services.cmd, start-administrative-services.cmd from the scripts directory,
  2. tsm configuration set -k service.runas.username -v "NT AUTHORITY\Network Service"
  3. tsm pending-changes apply.
  4. Let the upgrade finish and the change the Run As User back over to the original Run As User and apply the changes. 

Option 3

  1. Create a backup of your Tableau Server environment
  2. Run the obliterate script to completely remove Tableau Server 2018.2. For more information, see Remove Tableau Server from Your Computer in Tableau Help.
  3. Reinstall the previous version of Tableau Server
  4. Restore the backup created on uninstall (or an explicit backup that was created prior to the upgrade),
  5. Upgrade to 2018.2 and enter the correct Run As User username and password when running the upgrade-tsm script


This behavior is related to a known issue with ID 810704 which has been corrected in more recent releases.
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