Last Modified Date: 19 Nov 2018
- Tableau Desktop 9.1 and later
ResolutionCheck for the presence of touch-screen or touch-pad utility tools, or any "extra" software that may be pre-installed on the machine, but is not necessary for the organization's work:
- Start Windows Task Manager by pressing CTRL+SHIFT+ESC.
- Close the running processes on the Processes tab one at a time by right-clicking and selecting "End task", and then test the Tableau UI's functionality, for example drag-and-drop functionality or navigating between workbook tabs, to confirm that things work as expected.
- Software known to cause the issue include, but are not limited to:
- WRITEit and other touch screen utilities
- HP UFT
HP conferencing keyboard
- Once the software causing the issue has been identified, uncheck the option for the add-in or disable the software (if possible).
CauseAnother application is interfering with the user interface functions of Tableau Desktop.
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