Unresponsive Tableau Desktop User Interface in Windows

Issue

After upgrading to a new version of Windows, some Tableau Desktop elements, for example the drag and drop functionality or navigating between workbook tabs, may become unresponsive.

Environment

Tableau Desktop
Windows

Resolution

Check for the presence of touch-screen or touch-pad utility tools, or any "extra" software that may be pre-installed on the machine, but is not necessary for the organization's work:

Start Windows Task Manager by pressing CTRL+SHIFT+ESC.
Close the running processes on the Processes tab one at a time by right-clicking and selecting "End task", and then test the Tableau UI's functionality, for example drag-and-drop functionality or navigating between workbook tabs, to confirm that things work as expected.
Software known to cause the issue include, but are not limited to:
- WRITEit and other touch screen utilities
- AgentInstall64
- Colligo
- HP UFT
- Divvy
- Flicks
- ```
HP conferencing keyboard
```
Once the software causing the issue has been identified, uncheck the option for the add-in or disable the software (if possible).