KNOWLEDGE BASE

"Unknown Server Error" when Accessing a Published workbook on Tableau Server Hosted on Azure cloud


Published: 10 May 2022
Last Modified Date: 16 May 2022

Issue

When accessing a workbook on Tableau Server hosted on Azure cloud, the workbook fails to load and the following error messages might occur: 

Unknown Server Error
'An unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator.'
Or
"504 Gateway timeout"

Environment

  • Tableau Server
  • Azure Cloud

Resolution

Check with the IT team or the system administrator and increase the timeout value on the Azure gateway. 

Cause

The connection to Azure gateway times out due to timeout settings in the Azure gateway.
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