KNOWLEDGE BASE

Unknown / Dummy users are being created in Tableau Cloud when using Azure AD User Provisioning


Published: 24 Oct 2019
Last Modified Date: 08 Jul 2022

Issue

Site Administrator may see a user they do not recognise in their User list. The User will be set as "Unlicensed" and use Tableau Authentication. The username will also not appear to be a valid email.

Environment

  • Tableau Cloud
  • Azure AD User Provisioning

Resolution

These unknown/dummy users are being created by the Azure Provisioning Service.

As a workaround for the issue, discontinue use of the Azure Sync tool. One way to do this is to change the Tableau Cloud Site Admin's Tableau password (and do not update it in Azure).
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