KNOWLEDGE BASE

Unexpected Subscription Email Image Generated When Specifying a Device Tableau Layout

Published: 28 Sep 2017
Last Modified Date: 25 Nov 2019

Issue

Subscription email images would be incorrectly generated using tablet layout if your dashboard contained a device specific tablet layout.

Environment

  • Tableau Server 10.1 - 10.3

Resolution

As a Tableau Server Administrator, upgrade to Tableau Server 10.4. For more information, see Upgrading Tableau Server in Tableau Help.

Cause

This behavior is related to a known issue (ID: 658187) which has been fixed in a recent release of Tableau Server. 
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Related Links
Tableau Server 10.4 Release Notes
 
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