KNOWLEDGE BASE

Unexpected Server Error 504 Gateway Time-Out Connecting To Amazon Redshift Data Source From Tableau Server


Published: 06 Oct 2021
Last Modified Date: 07 Oct 2021

Issue

Unable to connect Amazon Redshift database from Tableau Server getting the error 
Unexpected Server Error:

<html>

<head><title>504 Gateway Time-out</title></head>

<body>

<center><h1>504 Gateway Time-out</h1></center>

</body>

</html>
 

Environment

  • Tableau Server 2020.3.6 or higher
  • Ubuntu 18.04 LTS
  • Amazon Redshift

Resolution

1. Uninstall the Amazon Redshift driver 1.4.34.1000 or any other version of the drivers from Tableau Server
2. Install the Amazon Redshift driver 1.4.11.1000.

 

Cause

There is Amazon Redshift driver version mismatch issue to connect the data source
Did this article resolve the issue?