KNOWLEDGE BASE

"Unexpected error" and Failure to Import Active Directory User into Tableau Server


Published: 05 Jul 2019
Last Modified Date: 31 Jul 2020

Issue

When importing an Active Directory user into Tableau Server, the error "unexpected error" occurs and the user import fails.

Additionally, in vizportal log, the following error is can be found:

vizportal: ERROR com.tableausoftware.api.webclient.util.BatchedActionExecutor - Exception raised by call target for key <username>: null
java.lang.NullPointerException

Environment

  • Tableau Server
  • Active Directory

Resolution

Work with your Tableau Server Administrator to set UPN (userPrincipalName) for Active Directory user.

Cause

UPN (userPrincipalName) is not set.

Additional Information

Users without UPN can be successfully queried via ldp.exe. 



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