KNOWLEDGE BASE

Unable to Tab Through Drop-down Fields When Registering Tableau Desktop on a Mac


Published: 26 Nov 2018
Last Modified Date: 07 Dec 2018

Issue

After activating a product key in Tableau Desktop on a Macbook, the subsequent registration dialog only allows for tab interaction to/from a select set of fields, skipping the following drop-down fields:

  • Country/Region 
  • State/Province
  • Department
  • Industry

Environment

  • Tableau Desktop
  • Mac OSX 10.13
  • Mac OSX 10.14

Resolution

To resolve this issue:        
  1. Open System Preferences, select Keyboard > Shortcuts.
  2. At the bottom, ensure Full Keyboard Access is set to All controls.

Cause

The ability to tab into/through drop-downs is not a system default setting on Mac Operating Systems.
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