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Unable to Start Tableau Desktop and No Error Message Received


Published: 07 Jan 2019
Last Modified Date: 30 Sep 2019

Issue

Tableau Desktop does not start when its shortcut icon or a Tableau workbook is double-clicked. No error message appears.
Additionally, a debug.log file may be generated. 

Environment

  • Tableau Desktop
  • Windows

Resolution

Try one of the following troubleshooting options:

Option 1 - Repair the Tableau Desktop installation

Repair the installation in Control Panel.

Option 2 - Run Tableau Desktop as administrator 

Right-click the Tableau Desktop shortcut and select 'Run as administrator'.

Option 3 - Check that you have access to the TableauTemp folder

  1. In File Explorer, navigate to C:\Users\<username>\AppData\Local\Temp (where <username> is your Windows username)
  2. Double-click the TableauTemp folder.
  3. If an error occurs, work with your IT team to make you the owner of the TableauTemp folder. 

Option 4 - Perform a clean re-installation of Tableau Desktop

  1. Download a new copy of the installer from the Product Downloads and Release Notes page.
  2. Uninstall Tableau Desktop. 
  3. Delete the following folder: C:\Program Files\Tableau\Tableau <version>
  4. Rename the My Tableau Repository folder (located by default at C:\Users\<username>\Documents\My Tableau Repository) to My Tableau Repository_Backup.
  5. Reinstall Tableau Desktop using the newly downloaded installer. 

Cause

This issue may occur because of one of the following reasons: 
  • The installation is corrupted.
  • The computer has other software that is not compatible with Tableau Desktop.
  • You do not have access to the following folder: C:\Users\<username>\AppData\Local\Temp\TableauTemp

Additional Information

If the troubleshooting steps do not resolve the issue, please create a Support case and include the following information:
1. Windows Event Viewer log files collected just after trying to launch Tableau Desktop. See Windows Event Viewer Log Files for instructions on how to collect these log files.

2. Date and time when you tried to launch Tableau Desktop to generate the Windows Event Viewer log files. The date and time helps us find the section of the logs when the issue occurred.

3. System Information report
a. Press the Windows Key and the R Key (Win+R) at the same time.
b. In the Open box, type msinfo32 and click OK.
c. When the System Information window comes up, click on File and select Save.
d. Click the Save button to save the file as an NFO file to your Desktop. 



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