Unable to Start Tableau Bridge "client could not reach Tableau Online"

KNOWLEDGE BASE

Unable to Start Tableau Bridge "client could not reach Tableau Online"

Published: 22 Jul 2022
Last Modified Date: 09 May 2023

Issue

When starting Tableau Bridge, the following error may occur:

There was a problem and the client could not reach Tableau Online. If this issue persists, check the internet connection or go to the Tableau Trust page to check the status of Tableau Online.

Additionally, the following error may be found in the Tableau Bridge logs:

HTTPRequestor: network error 7: 'Couldn't connect to server' (online.tableau.com)

Environment

Tableau Bridge
Tableau Cloud

Resolution

Work with your network team to check whether your firewall or proxy is blocking the connection. For example, they may collect a Wireshark capture that shows a connection reset (RST, ACK) from a device on your network at the same timestamp as the ""HTTPRequestor: network error 7" message in the Bridge logs.