KNOWLEDGE BASE

Unable to Start Prep 2018.3.3, the Splash Screen Keeps Being Displayed on Mac


Published: 25 Jan 2019
Last Modified Date: 07 Feb 2019

Issue

When installed on the non-US environment Mac, Tableau Prep 2018.3.3 may not start properly. The splash screen keeps being displayed instead.

Environment

  • Tableau Prep 2018.3.3, 2019.1.1
  • Mac

Resolution

This behavior is caused by a known issue, which is currently under investigation.

As a workaround try the following:
Install the earlier version of Tableau Prep, such as Tableau Prep 2018.3.2.

Cause

This is under investigation as ID 860846.
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