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Unable to Sign into OneDrive and Sharepoint Online with Personal Account using Tableau Cloud


Published: 28 Jun 2022
Last Modified Date: 28 Jun 2022

Issue

When signing into the OneDrive or SharePoint Online connector from Tableau Cloud, the following error occurs and it is not possible to sign in:

     You can't sign in here with a personal account. Use your work or school account instead.

 

Environment

Tableau Cloud 2022.2

Resolution

This issue is related to a Known Issue, ID 1428519, which is under investigation.  The update will be published to Tableau Cloud when complete.

Cause

The Azure App registration for Tableau Cloud is not correctly configured to allow for personal accounts.

Additional Information

This issue can occur in several ways in Tableau Cloud:

1. Connecting to OneDrive and SharePoint Online in web authoring.
2. Trying to add saved credentials for OneDrive and SharePoint Online.
3. While you can connect to OneDrive and SharePoint Online using a personal account in Tableau Desktop, you cannot publish the workbook or data source because you cannot add saved credentials in Tableau Cloud.
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