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Unable to Sign In to Tableau Server After Legacy Identity Mode was Disabled with SAML and LDAP


Published: 15 Sep 2022
Last Modified Date: 15 Sep 2022

Issue

Unable to sign in to Tableau Server 2022.1 using LDAP SAML authentication causing the error:
 

User account not found

Environment

  • Tableau Server 2022.1
  • Linux
  • SAML
  • LDAP

Resolution

Fixed in a future release of Tableau Server under ID 1424641.

The workaround is to enable legacy-identity-mode:
tsm authentication legacy-identity-mode enable

 

Cause

LDAP is passing over domain\username in just the username field.
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