KNOWLEDGE BASE

Unable to sign in to Tableau Server 2022.1 or newer from Tableau Desktop 2020.4.x or earlier version


Published: 05 Sep 2021
Last Modified Date: 08 Jun 2022

Issue

When signing into Tableau Server 2022.1+ and/or Tableau Cloud from Tableau Desktop 2020.4.x, a blank white screen is displayed in the dialog that houses the sign in content and unable to sign in.
 

Environment

  • Tableau Server 2022.1 and newer
  • Tableau Desktop 2020.4.x or earlier
  • Tableau Cloud

Resolution

Option 1

Upgrade your Tableau Desktop client to version 2021.1 or newer

Option 2

Start Tableau Desktop 2020.4 with the following command option as a workaround. 
"C:\Program Files\Tableau\Tableau 2020.4\bin\tableau.exe" -DOverride=AuthenticationDialogWebEngine:on
 

Cause

Tableau Desktop 2020.4 uses an older embedded browser that does not support newer javascript.
Did this article resolve the issue?