KNOWLEDGE BASE

Unable To Sign In To Tableau Online Or Tableau Server From Tableau Desktop When Using Client Certificate For Workspace ONE Access


Published: 18 Feb 2021
Last Modified Date: 30 Mar 2021

Issue

Unable to sign in to Tableau Online or Tableau Server from Tableau Desktop when using certificates in the local certificate store for Workspace ONE Access.

Access denied.

The issue doesn't occur when using a Web browser or connecting through a virtual private network (VPN).

Environment

  • Tableau Desktop
  • Workspace ONE Access
  • Certificate-based authentication (require the client to authenticate with a certificate)

Resolution

Workaround 1:
Use Tableau Desktop 2021.1 or a newer version.

Workaround 2:
Connect through a virtual private network (VPN).

Cause

This is a known issue that is fixed in more recent version of Tableau Desktop.
Need to upgrade Tableau Desktop to work with Workspace ONE Access certificate.
Did this article resolve the issue?