Issue
When you try sign in to Tableau Cloud, a verification code is required but there is no app to check the code.MFA verification method has not been configured previously and you cannot sign in to Tableau Cloud in this state.
Last Modified Date: 25 Sep 2023
MFA verification method has not been configured previously and you cannot sign in to Tableau Cloud in this state.
Environment
- Tableau Cloud
Resolution
Step 1As a workaround, reset the MFA following the procedure described in Reset MFA
- Reset MFA can be done by Site Admin site role, please ask your Site Admin to reset MFA for you.
- If you are the only Site Admin:
- Please contact your Tableau Account Manager to help reset MFA
- If you don't have contact info of your Account Manager, you can file a Tableau Support case. For more information, see Submitting a Case from the Webform(Link opens in a new window) in the Tableau knowledge base.
After resetting the MFA, next time when you sign in to Tableau Cloud, you can register a new MFA method as described in Register for multi-factor authentication
Cause
This is a deadlock situation where the authentication is required to sign in to use Tableau Cloud, but the app is not found to display the verification code and the user has no means to authenticate.MFA authentication became a Tableau Cloud requirement beginning February 1, 2022. For more information refer to Multi-Factor Authentication and Tableau Cloud
Additional Information
If the authentication app is installed on the phone, you will see the verification code displayed in the app like below.
Tableau Cloud MFA (multi-factor authentication) FAQ
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