Extract Refreshes Remain in Pending Status and Run with a Priority of 50 Instead of 0

KNOWLEDGE BASE

Extract Refreshes Remain in Pending Status and Run with a Priority of 50 Instead of 0

Published: 03 Mar 2017
Last Modified Date: 08 Jun 2022

Issue

Extract refreshes initiated via Tabcmd or Refresh Now may take longer to start and run with a priority of 50 instead of 0.

Environment

Tableau Cloud

Resolution

For tasks that need to run on a regular basis, we recommend using the Tableau Cloud job scheduling feature. See Schedule Refreshes on Tableau Cloud for more information.

For extracts that need to refresh on a custom schedule, we recommend using Tableau Bridge (formerly Sync Client). See Use Tableau Bridge to Expand Data Freshness Options for more information.

Cause

This change was implemented to Tableau Cloud to ensure that all of our users have a consistent experience.

Additional Information

All extracts execute in order of their scheduled time or Refresh Now request time on a first come, first served basis.

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