KNOWLEDGE BASE

Unable to Select Files With Capitalized Extensions on OneDrive and Google Drive


Published: 02 Jul 2019
Last Modified Date: 30 Nov 2019

Issue

After connecting to OneDrive or Google Drive in Tableau Desktop, files with a capitalized extension are grayed out and cannot be selected.

Environment

  • Tableau Desktop
  • Google Drive
  • OneDrive
  • Box
  • Dropbox

Resolution

Option 1

Use the equivalent native connector for the file in Tableau Desktop. For example, to connect to a Microsoft Excel file use the Microsoft Excel connector.

Option 2

Edit the name of the file and change its extension to lowercase. If the extension cannot be changed, in a File Explorer window click the 'View' tab and ensure the 'File name extensions' option is checked.

Cause

This behavior is related to a known issue with ID 940266 which is currently under investigation.

Additional Information

This behavior also occurs when using the Box and Dropbox connectors.



Discuss this article... Feedback Forum
Did this article resolve the issue?