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Unable to see shared content in Tableau Online from Tableau Desktop


Published: 14 Oct 2021
Last Modified Date: 26 Oct 2021

Issue

After signing into Tableau Online from Tableau Desktop, the Search for Data dialog does not display the the shared content/data sources.

Shared content can be viewed when logged in directly to Tableau Online from a web browser.

Environment

  • Tableau Online
  • Tableau Desktop

Resolution

To resolve the issue, complete the following steps.

1. Log into Tableau Online and close out all connected client entries that show up under your profile/account settings under Connected Clients. (Note: The list of connected clients is just a list of connections made from your computer to Tableau Online. Removing these entries won't impact your published content)

a.    Log into Tableau Online and click the Show Account Information icon in the upper right.

b.    Choose My Account Settings.

c.    Scroll down the list to the Connected Clients section and remove all of them from the list.

2. Clear all saved server sign-ins from Tableau Desktop. (Note: This will not impact your published content, all it does it clear out the saved sign-in cache.)

a. In Tableau Desktop click Help > Settings and performance > Clear saved server sign-ins.

b. From Tableau Desktop sign in to Tableau Server. The shared content should now be visible.

 

Cause

Corrupt client connection or bad saved server sign-in
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