Unable to See Embed View in Salesforce Mobile App Even Though Site-Cross Tracking is Enable

KNOWLEDGE BASE

Unable to See Embed View in Salesforce Mobile App Even Though Site-Cross Tracking is Enable

Published: 26 Oct 2023
Last Modified Date: 15 Nov 2023

Issue

Embedded Tableau views using Tableau Viz Lightning Web Component cannot be loaded on Salesforce Mobile App with the follwing error and a blank screen:

webpage（https://xxxxxx.my.salesforce.com/_ui/identity/verification/method/ToopherVerificationFinishUi/e?tck=xxxxxxxxxxxxxx）could not be loaded for the following reason:
net::ERR_BLOCKED_BY_RESPONSE

Environment

Tableau Mobile
Tableau Cloud
Tableau Server

Resolution

Use Tableau View Lightning Web Component Seamless Authentication instead of Tableau Viz Lightning Web Component.

Cause

Tableau Viz Lightning Web Component does not support Salesforce Mobile App. When using Tableau Viz Lightning Web Component, the mobile app cannot accept the session cookie from the popup once the user has logged in with IdP.