EnvironmentTableau Prep BuilderCitrix environment (from Xenapp and Citrix Machine via RDP)Windows Server 2016
ResolutionExclusion of the processes Tableau Prep Builder.exe,prepservice.exe from Citrix API hooks according to the articles below.How to Disable Citrix API Hooks on a Per-application Basishttps://support.citrix.com/article/CTX107825Disabling Citrix API Hookshttps://support.citrix.com/article/CTX231351Example:HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHookHKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\CtxHookValue Name: ExcludedImageNamesType: REG_SZValue: Tableau Prep Builder.exe,prepservice.exe
Additional InformationHow to Disable Citrix API Hooks on a Per-application BasisDisabling Citrix API Hooks
Did this article resolve the issue? Thank you for providing your feedback on the effectiveness of the article. Click here to return to our Support page. Open new Case Open a new case Continue Searching Click here to go to our Support page. Knowledge Base Get detailed answers and how-to step-by-step instructions for your issues and technical questions. Community Find and share solutions with our active community through forums, user groups and ideas. Product Help Browse a complete list of product manuals and guides. Available online, offline and PDF formats. Training and Tutorials Learn how to master Tableau’s products with our on-demand, live or class room training.