Issue
Tableau Prep Builder quits unexpectedly while launching in a Citrix environment
Last Modified Date: 24 Aug 2022
Environment
- Tableau Prep Builder
- Citrix environment (from Xenapp and Citrix Machine via RDP)
- Windows Server 2016
Resolution
Exclusion of the processes Tableau Prep Builder.exe,prepservice.exe from Citrix API hooks according to the articles below.How to Disable Citrix API Hooks on a Per-application Basis
https://support.citrix.com/article/CTX107825
Disabling Citrix API Hooks
https://support.citrix.com/article/CTX231351
Example:
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\CtxHook
Value Name: ExcludedImageNames
Type: REG_SZ
Value: Tableau Prep Builder.exe,prepservice.exe
Additional Information
How to Disable Citrix API Hooks on a Per-application BasisDisabling Citrix API Hooks
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