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Unable to open Tableau Prep in Citrix


Published: 05 Aug 2021
Last Modified Date: 20 Oct 2021

Issue

Tableau Prep Builder quits unexpectedly while launching in a Citrix environment

Environment

  • Tableau Prep Builder
  • Citrix environment (from Xenapp and Citrix Machine via RDP)
  • Windows Server 2016

Resolution

Exclusion of the processes  Tableau Prep Builder.exe,prepservice.exe from Citrix API hooks according to the articles below.

How to Disable Citrix API Hooks on a Per-application Basis
https://support.citrix.com/article/CTX107825

Disabling Citrix API Hooks
https://support.citrix.com/article/CTX231351

Example:
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\CtxHook

Value Name: ExcludedImageNames
Type: REG_SZ
Value: Tableau Prep Builder.exe,prepservice.exe
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