KNOWLEDGE BASE

Unable To Open Shared Link Generated by Tableau Server


Published: 10 Jul 2020
Last Modified Date: 18 May 2021

Issue

In a Tableau Server environment where gateway port is changed to non-default value, the Share button does not generate URL correctly for unsaved custom view.
When accessing the auto generated URL, the following error occurs:

That page could not be accessed.
Either it does not exist, or you do not have the necessary permissions.

Environment

  • Tableau Server 2019.4.7

Resolution

Option 1

Upgrade Tableau Server to 2019.4.11, 2020.1.8, 2020.2.5 or a newer version.

Option 2

Change gateway port back to default value (80).

Cause

This is a known issue that is fixed in more recent version of Tableau Server.
 
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