KNOWLEDGE BASE

Unable to login TSM with error 'the specified user is not authorized to use tableau server manager'


Published: 05 Dec 2018
Last Modified Date: 21 Dec 2018

Issue

The following error might occur when logging in to TSM after initialization, as a non-default, unprivileged user:

the specified user is not authorized to use tableau server manager

Environment

  • Tableau Server 2018.2 or higher
  • Linux

Resolution


During initialization of TSM, if you choose to specify non-default unprivileged user account, and not 'tableau', it may not be added to the tsmadmin group. 

To resolve this issue, add the non-default unprivileged user into the tsmadmin group.

Cause

The non-default, unprivileged user account used to initialize TSM is not always added automatically during the initialization process.
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